Customer Satisfaction

For Customer Satisfaction, Astec regards interactions with our customers as the highest priority and performs a variety of technical and proactive quality collaborations such as Qualification Support, Quality Improvement, and Problem and Requirement Management.

VOC Management

Astec actively listens to customers through various channels and analyzes the obtained data in an effort to provide customers with products and services of the highest quality by driving a sustainable quality innovation movement. The types of VOC management for customers include surveys or interviews for specific customers, Ranking & Rating, and periodic quality review meetings, etc.

Claim Management

This flow demonstrates procedures of the failure analysis for the maximization of customer satisfaction which covers receiving quality claims, analyzing them, devising countermeasures and taking corrective actions via the precise identification of customer dissatisfaction with the products. Thus, the claims are effectively handled while the recurrence of the same issues are prevented, ensuring outstanding product quality and credibility.

Process Change Notification (PCN)

Product and process changes allow Astec to improve product quality and manufacturing efficiency as well as customers’ flexibility. These changes include adopting new or different types of materials, designs or processes. Astec has a PCN procedure for major or critical changes in processes. By following this procedure, customers can be notified before such changes.

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